Retail Equipment Services Technician (Mon-Wed 11am-7pm)

Dick's Sporting Goods; Boston (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

DICK'S Sporting Goods is seeking an Equipment Services Tech at our Boston-area House of Sport location. The role focuses on building, inspecting and repairing sport equipment, while also handling sales-floor duties and register-related tasks to deliver an elevated guest experience.

The position demands strong bicycle mechanics, time management, and customer service skills to support athletes with gear and services through the shop and service department.

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust to priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.

Responsibilities

• Assembles, maintains and repairs action sports equipment per athlete needs and standards.
• Assist with everyday services including bike repairs and component replacements.
• Snow equipment tasks: cleaning, sharpening, waxing, polishing and preparation.
• Identify athletes' needs on the sales floor and recommend products/services.
• Maintain friendly customer service by greeting athletes and sharing product knowledge.
• Suggest improvements to shop workflow to boost productivity.
• Preserve complete shop records and manage documentation.

Skills

Bicycle assembly

Time management

Administrative paperwork

Effective communication

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Equipment Services Tech is responsible for building, maintenance, inspection and the repair of all product purchased and serviced through the service department for all specialized equipment. In addition, the core responsibilities within the shop, the technician is expected to fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location. The job duties and responsibilities of this role include the following:

Technical Requirements:

• Assembles, maintains and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards
• Assist with everyday services, including but not limited to
• Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails. Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended. Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer

Sales Floor Responsibility:

• Understands athletes behavior, can successfully assess needs and recommend product/service meets those specific needs
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed

Operations:

• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services
• Preserving complete and accurate shop records and maintaining record keeping systems
• All other tasks assigned by management

QUALIFICATIONS:

• Excellent bicycle assembly skills
• Ability to adjust to priorities and manage time wisely
• Ability to prepare routine administrative paperwork
• Ability to communicate effectively

Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.