Retail Donation Attendant at Mason

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Mason (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Ohio Valley Goodwill Industries is seeking a Donation Attendant in Mason, OH to greet donors, accept donations, issue receipts, and sort items for processing. The role supports store open, production, and closing operations, with weekend and holiday shifts required.

The position requires at least six months of prior experience and strong customer service skills. Physical requirements include walking, lifting up to 35 pounds, and operating pallet jack; two openings exist for full-time and

Qualifications

• Minimum of six months of prior work experience, or equivalent educational/vocational experience.
• Ability to provide exceptional customer service to donors and customers.
• Ability to understand English and interact with customers and employees.
• Ability to communicate verbally with associates and customers.
• Ability to walk, stoop, stand, bend, lift, kneel and climb for prolonged periods.
• Lift 35 pounds frequently.
• Trained to safely use Big Joe stacker and pallet jack (age 18+).

Responsibilities

• Provide exceptional customer service to donors/customers.
• Greet donors and safely unload donations from vehicles.
• Complete donor receipts and provide copies.
• Sort donated items into designated categories.
• Follow safety and security practices and report hazards or injuries.
• Maintain professional appearance per Goodwill uniform standards.
• Follow OVGI policies, report theft or misuse of property.
• Demonstrate ethical behavior and comply with Corporate Compliance.
• Adhere to work schedule set by supervisor.
• Assist truck drivers/load donations for transport to other locations.
• Maintain professional appearance per OVGI dress code.
• Perform general housekeeping and janitorial tasks as needed.
• Communicate OVGI’s mission to donors and customers.
• Perform other duties as directed.

Skills

Customer service

English proficiency

Communication

Stamina

Multilingual (English)

Warehouse experience

Basic computer skills

Tools

Big Joe stacker

Pallet jack

Job description

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Donation Attendant provides excellent customer service to Ohio Valley Goodwill donors and customers inside and outside of retail locations. Greets donors, receives donations, and supplies donors with receipts. Prepares donations for the production processing area and works to efficiently expedite merchandise in a fast-paced environment.

As a member of Ohio Valley Goodwill you will be required to work a flexible schedule in support of the store opening, production, and closing operations. This schedule will include work on weekends and holidays.

Positions Needed:

• 1 Full-Time
• 1 Part-Time

REQUIRED QUALIFICATIONS:

• 1. A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
• 2. Ability to provide exceptional customer service to all of our customers and donors.
• 3. Ability to understand English and interact with customers and employees.
• 4. Ability to effectively communicate verbally with associates and customers.
• 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time.
• 6. Ability to lift 35 pounds frequently.
• 7. Ability to be trained and safely use big joe stacker and pallet jack (age 18 +).

PREFERRED QUALIFICATIONS:

• 1. Ability to motivate the team.
• 2. Previous experience working in a warehouse environment.
• 3. Previous pallet packing and forklift experience.
• 4. Basic computer skills.
• 5. Multilingual with fluency in English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1. Provide exceptional customer service to all our donors/customers.
• 2. Create a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• 3. Complete donor receipts and offer the donor a copy.
• 4. Sort donated items into designated categories.
• 5. Comply with safety and security practices including reporting safety hazards and injuries to the Retail General Manager or Retail Assistant Manager or Retail Supervisor on duty.
• 6. Maintain a professional appearance adhering to Goodwill uniform standards.
• 7. Comply with all Ohio Valley Goodwill policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• 8. Demonstrate ethical behavior and comply with Corporate Compliance.
• 9. Adhere to work schedule set by supervisor.

OTHER DUTIES AND RESPONSIBILITIES:

• 1. Help truck drivers and their assistants load/unload donations into company vehicles for transport to/from other store locations.
• 2. Maintain a professional appearance adhering to Goodwill standards, including compliance with OVGI dress code.
• 3. Perform general housekeeping duties as needed including janitorial tasks such as cleaning restrooms or removing trash from the parking lot.
• 4. Communicate OVGI’s mission and vision effectively to our donors and customers.
• 5. Perform other duties as directed.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities

Payrate: $13.00 per hour

Great People Know Great People!

Internal employees can earn a $500 referral bonus by referring a candidate who is hired and completes 90 days of employment. To ensure you receive credit for your referral, please have the candidate include your full name on their application. Start referring today!