Retail Donation Attendant

Goodwill San Francisco Bay; Walnut Creek (CA); On-site; Full time

Job summary

A leading organization in social services is hiring a Retail Donation Attendant to enhance customer experience and manage donations effectively. This full-time position involves direct customer interaction and various operational tasks, ensuring a safe and organized environment in the production room and sales floor. Ideal candidates should possess excellent customer service skills and be able to operate equipment, contributing to the mission of promoting community welfare.

Benefits

Retirement Fund

Commuter Benefits

Employee Discount

Vacation and Sick Time

Medical, Dental & Vision Insurance

Professional Development Training

Flexible Healthcare Spending Account

Mental Health + Wellbeing Employee Assistance Program

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.

Responsibilities

• Accept donations and provide outstanding customer service.
• Label Gaylords correctly and ensure proper disposal for hazardous items.
• Conduct daily safety inspections on company equipment.

Skills

Customer service skills

Forklift operation skills

English proficiency

Job description

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Description

Works as a member of the store team to lead an excellent customer and brand experience, and promote sales for Goodwill of the San Francisco Bay. Responsible for receiving all donations in an expedient, courteous manner and places items in the appropriate location in the production room or sales floor.

Job Type

Full-time

Description

Works as a member of the store team to lead an excellent customer and brand experience, and promote sales for Goodwill of the San Francisco Bay. Responsible for receiving all donations in an expedient, courteous manner and places items in the appropriate location in the production room or sales floor.

Essential Duties and Responsibilities:

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers. Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.
  
  

Minimum Qualifications (Education, Experience, Skills):

• Excellent customer service skills
• Ability to pass a forklift certification class
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Ability to pass a background check and drug screen, where applicable for position
  
  

Physical Requirements:

• Must be able to constantly lift/carry/push/pull at minimum 20 lbs.
• Must be able to frequently lift/carry/push/pull up to 50 lbs.
• Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.
• Reasonable Accommodation Statement:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
  
  

What We Offer:

• $16.50/hourly
• Retirement Fund
• Commuter Benefits
• Employee Discount
• Vacation and Sick Time
• Medical, Dental & Vision Insurance
• Professional Development Training
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing Employee Assistance Program
  
  

Job Details:

• Exemption Status: Non-Exempt
• Position Type: Full Time
• Job Shift: Varies
  
  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary Description

$16.50/hourly

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Civic and Social Organizations

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