Retail District Director

WECU; Bellingham, Northern (WA, KY); Hybrid; USD 109,000 - 154,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan with 8% annual,

Bonus plan

Paid vacation and holidays

Life and disability insurance

Wellness benefits

Job summary

WECU is seeking a Retail District Director in Bellingham, WA. This role leads the Retail Management team, setting the district vision and developing leaders to drive performance and member experience.

The position focuses on coaching, strategic planning, compliance, and community engagement across multiple financial centers, ensuring risk controls and operational excellence while fostering a people‑centered culture.

Qualifications

• Eight years’ related experience and/or training or equivalent education.
• Bachelor’s degree and/or graduate certificate preferred.
• Experience in multi-unit management or managing multiple departments.
• Excellent oral and written communication skills.
• Ability to write advanced correspondence, memos, reports and procedures.
• Leadership experience in a retail financial center environment.

Responsibilities

• Create the environment for team members to deliver on our mission.
• Direct sales and service activities to meet annual goals and financial plan.
• Provide timely coaching and feedback for direct reports.
• Supervise recruiting, hiring, terminations, promotions and transfers.
• Participate in strategic planning and budget processes for centers.
• Provide strategic leadership across areas of responsibility.
• Lead development efforts with local businesses and community events.
• Ensure cross‑department collaboration to meet goals.
• Maintain policies with current regulations and communicate changes.
• Support audits and disaster recovery planning as needed.
• Prepare and monitor annual expense budgets for centers.

Skills

Leadership

Strategic thinking

Coaching

Communication

Hiring & staffing

Policy understanding

Budgeting

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail District Director

Management Bellingham, WA, US

6 days ago Requisition ID: 2563

Salary Range: $108,786.00 To $153,581.00 Annually

WECU is seeking a Retail District Directorto join our Retail Management team located in Bellingham, WA. This position is focused primarily on leadership, coaching, and strategic district stewardship. The Retail District Director sets the vision for the territory, leads through change, and develops leaders to drive performance, engagement, and consistency. With a strong people‑centered approach and an operational mindset, this role ensures the district delivers exceptional member experiences, maintains compliance and risk standards, and builds strong community presence. The role partners with other leaders in the organization to establish goals, strategies and operational procedures that maximize the effectiveness of our overall financial center network and the impact that we have on our membership, teammates and community. This position is ideal for a seasoned leader who excels at leading leaders and sustains high performance in a multi‑unit environment.

RESPONSIBILITIES:

• Create the environment for team members to successfully deliver on our mission: We make a meaningful difference in the lives of our members.
• Direct sales and service activities to ensure annual goals are met and financial plan is achieved.
• Provide timely coaching, documented feedback, and dialogs for direct reports.
• Direct responsibility for supervisory functions including recruiting, hiring, terminations, promotions, transfers, performance management actions and policies for department personnel conducted in accordance with applicable statutes (e.g., EEO, OSHA, FLSA, etc.).
• Actively participates in strategic business planning, goal setting and budget process for assigned financial centers and overall financial center network.
• Provides strategic leadership across assigned areas of responsibility, ensuring decisions align with organizational priorities and advance key strategic initiatives.
• Leads, directs and participates in development efforts in the designated market to include: calling on businesses and centers of influence, community events, and non-profit organization engagement.
• Ensures a positive working relationship between all credit union departments to achieve project, production and service goals.
• Partners with the Director, Retail Administration to ensure department policies and procedures are accurate, reflect current regulations and effectively communicated, maintained and implemented across financial center teams.
• Monitors and recommends changes to operating processes for efficiency; researches and develops new policies and procedures.
• Assist with external and internal audits as necessary.
• Assist the Director, Retail Administration with the monitoring and maintaining of Disaster Recovery Plans for business processes within specific area of responsibility.
• Prepare and monitor annual expense budgets for financial centers within assigned district.
• May occasionally serve as temporary financial center manager in the event of unforeseen vacancies.
• May serve as Interim Vice President, Branch Banking in their absence or unforeseen vacancy.
• Always understand and comply with branch security procedures.
• Exercises authority level and decision-making skills to employ sound judgment, maintaining knowledge of and adhering to all accuracy standards described in internal and external policies and procedures.
• Follow WECU’s policies and all applicable laws and regulations.
• Performs other duties as assigned and may also assist others to complete tasks and work assignments.

QUALIFICATIONS:

• Minimum: High school diploma or general education degree (GED); plus, eight years’ related experience and/or training or equivalent combination of education and experience. Bachelor’s degree and/or graduate level certificate in industry is preferred.
• Relevant training in a credit union, bank or other financial institution preferred or any documented work experience which provides the candidate with equivalent knowledge and/or experience of the above minimum requirements.
• Experience in multi-unit management or managing multiple departments is preferred. Five or more years of leadership experience required, preferably in retail financial center environment.
• Excellent oral and written communication skills required.
• Ability to write advanced correspondence, memos, reports and procedures.
• Effectively presents information in both one-on-one and group situations to members, potential members and other employees of the credit union.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work involves motivating or influencing others.

NOTE: Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.

COMPENSATION:

The salary range for this position is from $108,786 to $153,581 annually.

WECU provides a comprehensive benefits package that includes medical, dental, and vision benefits, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefit, loan discounts, professional development, and much more.

ABOUT WECU:

WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 160,000 members and over $3.0 billion in assets.

It is WECU's mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.

WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We make employment decisions based on merit and qualifications and seek to have the best qualified person in every job. WECU policy prohibits discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws.

WECU participates in the federal E-Verify program to confirm the identity and employment authorization of all new hires.