Retail Dept Lead: Elevate Customer Experience & Team Growth

URBN Urban Outfitters, Inc.; Nashville (TN); Hybrid; USD 13,666,000 - 19,463,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid time off

Employee discounts

Retirement savings plan

Job summary

Anthropologie in Nashville is expanding with a new location on 12 South. We are seeking an Assistant Department Manager to support selling, service and store operations, while fostering a welcoming environment that reflects the brand values.

You will lead frontline teams, participate in hiring and onboarding, and collaborate with stylists to execute events, shipments and omni fulfillment, ensuring excellent payroll and scheduling alignment.

Qualifications

• Retail leadership experience in a store environment.
• Ability to work flexible hours including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.
• Strong brand affinity for Anthropologie.

Responsibilities

• Promotes a customer-focused service culture aligned with brand values.
• Leads the salesfloor and guides the team to prioritize the customer experience.
• Participates in recruiting, hiring and onboarding to build a diverse, engaged team.
• Ensures daily operations including opening/closing, stock, and store standards.

Skills

Retail leadership

Customer service orientation

Team player

Flexible hours

Job description

Anthropologie in Nashville is expanding with a new location on 12 South. We are seeking an Assistant Department Manager to support selling, service and store operations, while fostering a welcoming environment that reflects the brand values.

You will lead frontline teams, participate in hiring and onboarding, and collaborate with stylists to execute events, shipments and omni fulfillment, ensuring excellent payroll and scheduling alignment.