Retail Department Manager: Lead & Elevate Your Team

Nike; Queenstown (MD); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Savings Account (FSA)

401(k) Plan

Employee Stock Purchase Plan (ESPP)

Paid time off

Holiday pay

Nike stock discount

Employee Assistance Program

Job summary

Nike Queenstown is seeking a Department Manager (Coach) to lead a high-volume, fast-paced store team, delivering exceptional customer service and upholding Nike’s Service Principles. You’ll train and empower your team, foster a positive, inclusive environment, and drive store growth through community partnerships.

As a Department Manager, you’ll coach and inspire, manage key metrics and budgets, and ensure smooth store operations from stockroom to the sales floor, while representing Nike’s

Qualifications

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Leading a team that helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-day responsibilities.
• Leading your store’s team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Skills

Customer-facing retail

Leadership

Recruitment & team building

Microsoft Office

Physical stamina

Conflict resolution & coaching

Flexible schedule

Tools

Retail business systems

Job description

Nike Queenstown is seeking a Department Manager (Coach) to lead a high-volume, fast-paced store team, delivering exceptional customer service and upholding Nike’s Service Principles. You’ll train and empower your team, foster a positive, inclusive environment, and drive store growth through community partnerships.

As a Department Manager, you’ll coach and inspire, manage key metrics and budgets, and ensure smooth store operations from stockroom to the sales floor, while representing Nike’s