Retail Department Manager – Customer Experience Full Time

Michael's; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company in Oklahoma City seeks a Store Manager to enhance customer experiences and manage front-end operations. The role involves training staff, ensuring compliance with company standards, and leading omnichannel processes. Ideal candidates will have retail management experience and strong leadership skills.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs.
• Train, observe, and coach the customer experience team.
• Serve as Manager on Duty (MOD).

Skills

Customer Service

Leadership

Retail Management

Job description

Store - OKC-N. MAY, OK

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
8. Assist with onboarding of new Team Members.
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model.
12. Acknowledge customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking to ensure standards are met within budget.
14. Manage and execute shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing the workload in partnership with the Store Manager.

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Experience required: Retail management experience preferred.

Physical Requirements & Work Environment

• Stand for long periods and move throughout the store.
• Bend, lift, carry, reach, and stretch; lift heavy boxes and access high shelves with ladders or similar equipment.
• Work in a climate-controlled store environment, with some outdoor work and working with glass and heat press in the Frame shop.
• Work hours include nights, weekends, and early mornings.

For assistance with essential functions, contact your supervisor for reasonable accommodations.

Legal and Company Information

Applicants must meet legal requirements. Michaels is committed to diversity, inclusion, and equal opportunity employment. For more information, visit our website and benefits page.