Retail Department Manager – Customer Experience Full Time

Michaels Stores; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking a Store Manager to deliver a customer-centric shopping experience in Oklahoma City. The role involves managing front-end operations, ensuring compliance with company standards, and leading a team to achieve performance goals. The ideal candidate should have retail management experience, strong leadership skills, and a commitment to customer service.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in ensuring compliance with SOPs and company policies.
• Lead omnichannel processes and manage shrink and safety programs.
• Support onboarding, training, and coaching of team members.

Skills

Customer Service

Team Leadership

Education

Retail Management Experience

Job description

Store - OKC-N. MAY, OK

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold Brand Promises and provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Follow all front-end policies and procedures; achieve KPIs and manage team performance.
3. Plan and execute class and in-store events in line with company programs.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, and coaching of team members; participate in performance management and talent development.
7. Serve as Manager on Duty (MOD).
8. Promote a respectful and positive environment; model organizational values and project a positive image.
9. Assist customers by helping locate products and providing solutions.
10. Participate in truck unloading and stocking; ensure standards are met within budget.
11. Cross-train in Custom Framing sales and production; lead delivery of high-quality framing solutions where applicable.
12. Perform other duties as assigned.

Preferred Qualifications

Retail management experience preferred.

Physical & Work Environment

• Ability to stand for long periods and move throughout the store.
• Regular bending, lifting, reaching, and stretching; capable of lifting heavy boxes and using ladders.
• Work involves outdoor activities, climate-controlled areas, and some work hours during nights, weekends, and early mornings.

Legal and Company Information

Applicants must meet legal requirements; Michaels is an equal opportunity employer committed to inclusion and reasonable accommodations.