Retail Department Leader & Team Coach

JD GROUP; York (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

JD GROUP in York, Maine is seeking an experienced retail leader to manage and develop a high-performing team. You will coach colleagues, drive customer experiences, and maintain store standards while supporting financial targets.

You will oversee scheduling, onboarding, and training, ensuring compliant operations and excellent service. This role requires strong communication and a track record in retail performance.

Qualifications

• Strong coaching and mentoring to develop store colleagues.
• Proven ability to deliver exceptional customer service in a retail setting.
• Experience leading teams and driving store performance.
• Excellent communication to engage colleagues and stakeholders.
• Familiarity with retail KPIs and performance metrics.
• Experience hiring and training new staff.

Responsibilities

• Support the Store Manager in leading a high-performing team.
• Deliver exceptional customer experiences to drive loyalty and repeat visits.
• Develop store teams through internal programmes to support career growth.
• Maintain a safe and compliant store environment for staff and customers.
• Contribute to achieving store financial targets and KPIs.
• Support other retail management duties as required.
• Serve as point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints.
• Assist in opening and closing procedures and day-to-day operations.
• Support cash handling tasks, including tills reconciliation.
• Participate in hiring, onboarding, and training of new employees.
• Provide feedback and coaching to improve performance.
• Help manage colleague schedules to ensure adequate coverage.

Skills

Coaching

Customer service

Retail operations

Communication

KPI awareness

Hiring and training

Scheduling

Team leadership

Job description

JD GROUP in York, Maine is seeking an experienced retail leader to manage and develop a high-performing team. You will coach colleagues, drive customer experiences, and maintain store standards while supporting financial targets.

You will oversee scheduling, onboarding, and training, ensuring compliant operations and excellent service. This role requires strong communication and a track record in retail performance.