Retail Department Lead: Sales, Service & Team Growth

Mattel EMEA; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Mattel is seeking a Retail Department Manager to lead daily department operations in a high-volume New York store, driving sales, service, and a culture of excellence.

You will coach and develop associates, execute merchandising plans, monitor KPIs, and partner with store leadership to deliver brand objectives while ensuring a safe, engaging shopping environment. Strong communication and analytics are essential, with availability for evenings and weekends.

Qualifications

• High school diploma or equivalent required; associate or bachelor`s degree preferred.
• 3-5 years of retail operations experience in a high-volume, premium, fast-paced environment.
• Previous experience leading and developing retail teams.
• Retail environment experience preferred.

Responsibilities

• Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards.
• Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high-performing team.
• Drive revenue growth by modeling selling behaviors, monitoring KPIs, and implementing strategies that improve customer engagement and sales results.
• Partner with store leadership to execute merchandising plans, product launches, and promotional initiatives that enhance the customer experience and maximize business opportunities.
• Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment.
• Analyze sales, inventory, and operational data to identify trends, resolve issues, and make informed business decisions that improve sales and service performance.
• Collaborate with cross-functional partners to support store initiatives, maintain visual merchandising standards, and deliver consistent execution across the business.

Skills

Leadership

Customer service

Coaching

Data analysis

Merchandising

Communication

Organization

Team collaboration

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Retail POS systems

Job description

Mattel is seeking a Retail Department Manager to lead daily department operations in a high-volume New York store, driving sales, service, and a culture of excellence.

You will coach and develop associates, execute merchandising plans, monitor KPIs, and partner with store leadership to deliver brand objectives while ensuring a safe, engaging shopping environment. Strong communication and analytics are essential, with availability for evenings and weekends.