Retail Department Lead Full-Time

E&H Hardware Group, LLC; Wooster (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Generous employee discount

Career growth opportunities across all

Job summary

E&H Hardware Group is seeking a Department Lead to drive sales, maintain department organization, and support day-to-day operations on the sales floor of our Wooster store. This role suits a team player ready to take the lead in a product category and ensure an outstanding shopping experience.

As a Department Lead, you will own performance, presentation, and inventory for your department, collaborate with store management, and help maintain a welcoming, well-stocked environment for customers.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Strong product knowledge and a willingness to learn.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus.
• Strong attention to detail and ability to multitask.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver excellent service to every customer using the company’s Customer First Sales Culture.
• Answer questions, locate merchandise, and assist with in-store and online orders.
• Promote Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in assigned departments.
• Ensure department signage is accurate and up to date.
• Maintain cleanliness and organization on sales floor, stock room, and outdoor areas.
• Participate in seasonal resets and store visual standards.
• Open and/or close the store as needed and serve as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate with store leadership.
• Flex schedule to include evenings, weekends, and holidays as needed.

Skills

Customer service

Leadership

Teamwork

Product knowledge

Attention to detail

Education

High school diploma

Tools

Retail computer systems

Microsoft Office/Teams

Job description

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed

Minimum Requirements:

• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service
• Supportive and hands-on leadership team
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Generous employee discount
• Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.