Retail Department Coordinator

AI; Asheville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Retail Department Coordinator in Asheville, NC. This role involves overseeing customer service, training staff, and promoting a positive shopping experience. Ideal candidates will have retail and leadership experience, with strong communication and organizational skills.

Benefits

Associate discount

401(k) contributions

Child care discounts

Referral bonuses

Health insurance options

Qualifications

• 1 year retail experience and 6 months leadership experience required.
• Available for flexible scheduling including nights and weekends.
• Ability to train others and respond to changes effectively.

Responsibilities

• Oversees a team of Associates ensuring excellent customer service.
• Promotes loyalty programs and addresses customer concerns.
• Trains and mentors Associates on front-end principles.

Skills

Strong communication skills

Organizational skills

Team player

Merchandising techniques

Multi-tasking

Job description

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Company: TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front-end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligibility for additional benefits depends on service or hours worked, including 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance. Benefits are provided according to the applicable plan or program and may change over time. Contact your TJX representative for more information.

We strive to provide a supportive work environment, a competitive salary, and benefits. TJX considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any protected status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and relevant laws.

Address

80 South Tunnel Road

Location

USA TJ Maxx Store 0650 Asheville NC

Compensation

Starting pay range: $16.00 to $16.50 per hour. Actual pay depends on skills, qualifications, and experience.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Retail

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