Retail Customer Success Manager – El Paso

East Maple; El Paso (TX); On-site; USD 99,000 - 120,000; Full time

Job summary

East Maple in El Paso, TX, is seeking a Customer Success Manager to ensure customer satisfaction and retention in a dynamic retail environment. This full-time role focuses on building strong relationships, monitoring satisfaction, and addressing issues promptly.

You will collaborate with sales and support teams, conduct regular check-ins, and analyze feedback to develop effective strategies that enhance overall customer experience.

Qualifications

• Bachelor's degree in a related field and 3+ years of customer-facing experience.
• Proven track record in customer relationship management.
• Excellent communication skills.
• Strong problem-solving mindset.
• Proficiency in CRM software; knowledge of the retail industry.

Responsibilities

• Maintain customer relationships and monitor satisfaction.
• Address issues promptly and collaborate with sales and support teams.
• Conduct customer check-ins and analyze feedback to drive improvements.
• Develop and implement strategies to enhance customer satisfaction.

Skills

Customer relationship management

Excellent communication skills

Strong problem-solving mindset

CRM software proficiency

Education

Bachelor's degree in a related field

Tools

CRM software

Job description

East Maple in El Paso, TX, is seeking a Customer Success Manager to ensure customer satisfaction and retention in a dynamic retail environment. This full-time role focuses on building strong relationships, monitoring satisfaction, and addressing issues promptly.

You will collaborate with sales and support teams, conduct regular check-ins, and analyze feedback to develop effective strategies that enhance overall customer experience.