Retail Customer Service Team Member

Michaels Stores; Waynesboro (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading retail company as a Retail Customer Service Team Member in Waynesboro, VA. In this role, you will deliver exceptional customer service, assist with product location, and ensure a positive shopping experience. Responsibilities include cash handling, engaging customers in programs, and maintaining store standards. The position requires physical activity and a commitment to company values, making it ideal for those passionate about retail and customer interaction.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop and locate products.
• Provide a fast and friendly checkout experience.
• Assist with truck unloading and stocking.

Skills

Customer Service

Retail Experience

Positive Attitude

Job description

Join to apply for the Retail Customer Service Team Member role at Michaels Stores

Store - WAYNESBORO, VA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide them with solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in the truck unload, stocking, and planogram (POGs) processes
7. Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
12. Cross trained in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience

• Retail and/or customer service experience preferred

Physical Requirements & Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If needed, contact your supervisor for reasonable accommodations
• Work in a retail setting, including outdoor work and climate-controlled areas; work hours include nights, weekends, and early mornings

Applicants in the U.S. must meet legal requirements. Michaels requires team members to be at least 16 years old.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We are committed to inclusion and providing reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.