Retail Customer Service Supervisor (Part-time)

The TJX Companies, Inc.; Holland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate individual to join their team as a Store Supervisor. In this dynamic role, you will lead a team of Associates, ensuring exceptional customer service and fostering a positive shopping experience. Your leadership will inspire others to engage with customers while promoting loyalty programs. With a focus on training and development, you will create a supportive environment that encourages growth and collaboration. If you're ready to take the next step in your retail career and make a meaningful impact, this opportunity is perfect for you.

Qualifications

• Strong understanding of merchandising techniques and customer service.
• Able to train others and work effectively with peers.

Responsibilities

• Promote an excellent customer experience and oversee store Associates.
• Train and mentor Associates on customer service and loyalty programs.
• Ensure adherence to labor laws and maintain a safe environment.

Skills

Customer Service

Communication Skills

Organizational Skills

Merchandising Techniques

Multi-tasking

Team Player

Training Others

Education

1 year retail experience

6 months leadership experience

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Address: 1472 Spring Meadow Dr.

Location: USA TJ Maxx Store 0250 Holland OH

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.