Retail Customer Service Supervisor (Full-Time)

Jimmy Jazz; Town of Saint Germain (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Smoke-free environment

Job summary

Jimmy Jazz is seeking a Customer Service Supervisor to lead a multi-faceted team in a fast-paced grocery environment. The role focuses on delivering best-in-class customer service, maintaining up-to-date product knowledge, and optimizing store operations to maximize sales.

The candidate will supervise associates, train staff, and ensure accurate front-end operations while supporting a positive, customer-centric culture. Weekend availability and flexibility are essential.

Qualifications

• Previous Supervisor, Team Lead or Mentor Level experience preferred.
• Previous retail, restaurant or grocery experience preferred.
• Proven conflict management and team leadership skills required.
• Must be able to obtain a server’s license to sell age-restricted products within 60 days of employment.

Responsibilities

• Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, including greeting and thanking every guest.
• Promote positive culture and ensure effective communication.
• Reports to work at the assigned time and may fill in as needed in other customer facing roles.
• Proactively assist customers, locate products, and answer questions.

Skills

Leadership

Customer service

Conflict management

Team supervision

Tools

POS systems

Job description

Jimmy Jazz is seeking a Customer Service Supervisor to lead a multi-faceted team in a fast-paced grocery environment. The role focuses on delivering best-in-class customer service, maintaining up-to-date product knowledge, and optimizing store operations to maximize sales.

The candidate will supervise associates, train staff, and ensure accurate front-end operations while supporting a positive, customer-centric culture. Weekend availability and flexibility are essential.