Retail Customer Service Supervisor

PetSmart; Roswell (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet care is looking for a Retail Customer Service Supervisor to enhance the pet parent experience. This exciting role involves leading a team, driving store strategies, and ensuring a welcoming environment for both pets and their owners. You'll manage store operations, support pet adoptions, and maintain safety standards while fostering a positive atmosphere. If you're passionate about pets and enjoy working in a dynamic retail environment, this is the perfect opportunity to make a meaningful impact and create memorable moments for pet families.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred with flexible scheduling.

Responsibilities

• Support associate development and performance reviews.
• Manage pet parent interactions and store cleanliness.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Computer Proficiency

Tools

POS Systems

Job description

Join to apply for the Retail Customer Service Supervisor role at PetSmart.

About the Role

PetSmart is seeking a Retail Customer Service Supervisor (Key Holder) to lead our team and enhance the pet parent experience. This role involves driving store strategies, ensuring safety, maintaining store standards, and supporting pet adoptions and sales.

Responsibilities

1. People Leadership: Support associate development, training, coaching, and performance reviews. Lead and support associates as acting Leader on Duty. Address grievances and recognize achievements.
2. Store and Brand Experience: Manage pet parent interactions, coordinate store events, oversee pet adoptions, ensure store cleanliness, and operate POS systems. Maintain safety standards and support store opening/closing procedures.

Qualifications

• At least 2 years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability, flexible schedule including evenings, weekends, and holidays.
• Proficiency in computer applications and strong communication skills.
• Ability to react under pressure, stay organized, and pay attention to detail.

Additional Information

• No direct reports, but expected to guide and support other associates.
• Must be able to stand, walk, lift up to 50 pounds, and work in a moderate noise environment with pets.
• Join us to make a meaningful impact and create moments that matter for pets and their owners.

Apply now and become part of our passionate team dedicated to doing Anything for Pets and their people!