Retail Customer Service Supervisor

PetSmart; Lilburn (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet care is seeking a Retail Customer Service Supervisor to enhance the pet parent experience. This pivotal role involves leading associates, ensuring brand integrity, and promoting a welcoming environment for both pets and their owners. With a focus on training and engagement, the Supervisor will play a key role in achieving store targets while fostering a culture of support and recognition. Join a passionate team dedicated to making a meaningful impact in the lives of pets and their families, all within a vibrant and inclusive workplace.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 2+ years of retail experience with a focus on leadership.
• Strong communication and organizational skills are essential.

Responsibilities

• Facilitates associate development and provides feedback for performance.
• Ensures positive interactions and manages store standards.

Skills

Retail Experience

Leadership Skills

Communication Skills

Organizational Skills

Computer Proficiency

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Join to apply for the Retail Customer Service Supervisor role at PetSmart.

1 week ago Be among the first 25 applicants

Join to apply for the Retail Customer Service Supervisor role at PetSmart.

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Customer Service Supervisor (Key Holder)

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty, promotions, and interaction throughout the store, aiming to achieve targeted results. It also shares responsibility for safety, store cleanliness, merchandising, and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to:

• People Leadership: Facilitates associate experience, supports development, training, onboarding, mentoring, coaching, and provides feedback for performance reviews, disciplinary actions, and promotions.
• Validates completion of operational messages and engagement videos.
• Supports various services when the Experience Leader is unavailable.
• Delegates and verifies daily tasks.
• Leads and directs associates as the Leader on Duty.
• Addresses and manages associate complaints and grievances.
• Recognizes and celebrates associates to drive engagement.

• Brand Integrity and Store Experience: Ensures positive pet parent interactions, promotes store events, manages live pet sales and adoptions, supports inventory counts, recommends merchandise, prepares online orders, and maintains store standards and safety.

• Qualifications: 2+ years retail experience, leadership experience preferred, full-time availability, proficiency in computer applications, strong communication skills, ability to work under pressure, organizational skills.

• Supervisory Responsibility: No direct reports but supports associate development and acts as the Leader when others are absent.

• Physical Demands and Work Environment: Standing, walking, lifting up to 50 pounds, exposure to pet hair, noise, and live animals, with accommodations available for disabilities.

Join us for a chance to make a meaningful impact every day in a pet-loving environment. We celebrate diversity and the passion for pets among our 50,000 associates. Apply now to become part of our team!