Retail Customer Service/Stocker

Michaels Stores; Canton (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service/Stocker to join their team. This role emphasizes delivering exceptional customer service, ensuring a friendly checkout experience, and maintaining store standards. The ideal candidate will engage with customers to help them find products and promote loyalty programs. Physical stamina is essential, as the job includes stocking, lifting, and maintaining an organized store environment. If you enjoy a dynamic retail setting and are committed to providing excellent service, this opportunity is perfect for you.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods and handle physical tasks.

Responsibilities

• Deliver friendly customer service and assist with product location.
• Ensure a fast and friendly checkout experience.
• Participate in stocking and merchandise recovery processes.

Skills

Customer Service

Cash Handling

Retail Experience

Problem Solving

Education

High School Diploma or Equivalent

Job description

Join to apply for the Retail Customer Service/Stocker role at Michaels Stores

Store - ATL-CANTON, GA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide them with solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in the truck unload, stocking, and planogram (POGs) processes
7. Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
12. Cross trained in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Experience

• Retail and/or customer service experience preferred

Physical Requirements & Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work hours include nights, weekends, and early mornings

Michaels requires all team members in this role to be at least sixteen (16) years or older. Applicants in the U.S. must satisfy legal requirements of the job.