Retail Customer Service Specialist

DICK'S Sporting Goods; Cedar Rapids (IA); On-site; USD 24,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods in Cedar Rapids seeks a Customer Service Specialist to create an outstanding shopping experience by assisting customers, answering product questions, and supporting front-end operations. You'll be the primary front-end contact, greet customers, and support cashiers while upholding merchandising standards and a safe, inclusive store environment.

This full-time role offers teamwork, fast-paced daily responsibilities, and opportunities to grow with the community-focused

Qualifications

• Prior retail sales or cashier experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs occasionally.
• Ability to stand or walk for extended periods (up to 4 hours).

Responsibilities

• Greet customers and proactively identify needs to assist shopping experience.
• Serve as front-end primary customer service provider and support cashiers during complex transactions.
• Assist with department scheduling, directing workflow and monitoring presentation standards.
• Uphold merchandising standards and floor sets; ensure pricing and inventory presentation.
• Contribute to training teammates on programs like loyalty, warranties, and credit enrollment.
• Maintain safety, confidentiality, and inclusive store environment.
• Perform other tasks as assigned by management.

Skills

Customer service

Cashier experience

Product knowledge

Front-end ops

Merchandising

Tools

POS system

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).