Retail Customer Service Specialist

Dick's Sporting Goods; Texas; On-site; USD 28,000 - 36,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Customer Service Specialist to deliver exceptional shopping experiences at the front end. You will greet customers, understand their needs, and provide knowledgeable assistance while supporting cashiers and teams to maintain high service standards.

The role emphasizes teamwork, merchandising, and adherence to policies, with training on loyalty programs and warranty offerings.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.

Responsibilities

• Greet teammates and customers and understand their needs to support their shopping experience.
• Serve as front-end primary customer service provider and liaison between customers and management.
• Provide register coverage as needed and support cashiers during complex transactions.
• Assist manager with department scheduling, directing workflow and daily assignments.
• Uphold merchandising and presentation standards with floor sets and price changes.
• Promote and train teammates on company programs (loyalty, warranty, private label).
• Adhere to safety, loss prevention and standard operating procedures.

Skills

Customer service

Cashier experience

Retail selling

Job description

OVERVIEW:

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

• Serve as primary customer service provider at the front end and liaison between customers and management.

• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc).

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, cashier, or customer-focused experience preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).