Retail Customer Service Sales floor Manager

M & D Supply Ace Hardware; Vidor (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

M&D Supply Ace Hardware in Texas is seeking a Salesfloor Manager to lead a high-performance team and drive a culture focused on customer loyalty. You will educate, energize and inspire staff while reporting to the Store Manager to ensure goals are met.

Key duties include recruiting and developing talent, managing schedules and budgets, and maintaining safety standards and store operations. Strong leadership and customer-service orientation are essential for success in this role.

Qualifications

• Must be 18 years old or older.
• 6 months to one year in related fields and/or previous management experience.
• Be able to obtain Forklift certification and LP gas certification.

Responsibilities

• Educate, inspire, energize and lead a high-performance team.
• Focus on customer loyalty and developing a culture that differentiates us from competitors.
• Salesfloor Manager reports to the Store Manager.
• Recruit, screen and select qualified applicants for open positions.
• Develop staff through training and performance reviews.
• Plan and conduct staff meetings and one-on-one meetings.

Skills

Active listening

Problem solving

Decision making

Customer service

Time management

Safety awareness

Leadership

Teamwork

Job description

Description

The Salesfloor Manager at M&D Supply is responsible for educating, inspiring, energizing and leading a high-performance team. This position focuses on customer loyalty and developing a culture that differentiates us from our competition. The Salesfloor Manager position reports to the Store Manager.

Supervisory Duties

• Hiring - recruit, identify, screen and select qualified applicants for open positions
• Training and development – facilitate the learning of job related knowledge, skills and behavior
• Budgeting – develop an annual financial plan for resource allocation and monitor variances throughout the year
• Planning and Scheduling - develop goals and strategies to coordinate operational activities
• Leading – work with and through people to accomplish execute M&D’s value proposition
• Conflict management - recognize / respond incompatible differences between employees and customers and promote solutions
• Discipline – work with GM to administer corrective action when employees fail to meet attendance, performance or conduct requirements
• Appraisal - evaluate aspects of employee performance in accordance with performance standards including assisting GM with preparing and administrating employee performance reviews
• Plan and conduct one on one meetings with employee reports
• Plan and conduct staff meetings
• Train team members on new policies and procedures
• Administer routine walk/grading/ testing for team members (ad executioner, sales, cashier)
• Administer safety program including safety bingo program
• Develop employee schedule
• Attend Manager Meetings and training seminars

Requirements

Minimum Qualifications

• Must be 18 years old or older
• 6 months to one year in related fields and/or previous management experience
• Be able to obtain Forklift certification and LP gas certification.

Work Requirements

• Skills include: Active listening, complex problem solving, judgment and decision making, service orientation, coordination, critical thinking, monitoring/assessing performance of others, instructing, time management, negotiation, persuasion, mathematics, reading comprehension, systems analysis, and awareness for safety hazards and/or dangers.
• Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.
• Physical requirements: Must be able to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 80 lbs with assistance and 40 lbs without assistance, repeatedly from the ground to waist level.
• Visual acuity requirements: Branch store managers are required to have the visual acuity to perform activities such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes. They are required to have acuity to accurately measure and cut building materials and to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. They must be able to operate machines such as key machine, forklift, POS/eagle browser, computers, security systems, and power saws, LPG filling equipment, and power tools where the seeing job is at or within arm’s reach. They must be able to operate cash register, POS Program, Eagle Browser, open office.

Behavioral Competencies

• Customer Orientation: Cheerfully meets or exceeds customer expectations – both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.
• Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect
• Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships