Part Time Retail Customer Service Representative

PostNet - NY143; New York (NY); On-site; USD 35,000 - 52,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Advancement opportunities

Training & development

Job summary

PostNet NY143 is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and store services at a busy NY location. You will operate the POS system, help customers, and handle inquiries in person, by email, and by phone.

Ideal candidates have prior retail or customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Some bilingual ability is a plus; weekend hours are required.

Qualifications

• Associates degree preferred or equivalent experience.
• Strong customer service and sales mindset.
• Proficiency with Microsoft Office, Google Suite; Canva a plus.

Responsibilities

• Assist customers with shipping, packaging, and printing orders.
• Process sales at the point-of-sale and handle inquiries by phone or email.
• Support marketing initiatives and maintain store cleanliness and stock.

Skills

Customer service

Sales experience

Multitasking

Communication

Time management

Attention to detail

Microsoft Office

Google Suite

Canva Pro

Spanish (dual language)

Education

Associates degree or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Canva Pro

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Retail Customer Service Representative - Benefit and Perks

• Competitive Compensation
• Hard work, collaboration & on the job training
• Potential to grow within the organization

A PostNet Retail Customer Service Representative is responsible for assisting customers with store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. In addition to other duties as assigned.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Shipping and/or Printing experience preferredExceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Ability to work efficiently in a fast paced environment
• Self Starter
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Associates Degree minimum or equivalent experience required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
• Some supervisory skills preferred
• Dual Language preferred ( Spanish/ English), but not required
• Mandatory Saturday Shift ( 4 hours)
• Must be available minimum 22 hours per week, up to 28 hours per week, based on store operating hours.

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Assists management in maintaining, ordering, and stocking inventory & store
• Maintains the center consistent with established standards & cleanliness
• Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
• Sorts, deposits & maintains mail + packages for private mailboxes
• Captures, complete tasks, and organizes Virtual Mail
• Maintain stores areas clean and tidy, manages paper area, in addition to shredding & waste disposal system

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.