Retail Customer Service Representative

AlphaGraphics; Reisterstown (MD); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Team environment

Career path development

Job summary

AlphaGraphics is seeking a dedicated Retail Customer Service Representative to join our team in a fast-paced local shop. You will be the main in-store and phone liaison, helping customers understand products, take orders, and resolve issues while maintaining excellent service standards.

We value collaboration and reliability, offering a friendly work environment, flexible scheduling, and opportunities for career development within a growing local business.

Qualifications

• Experience in assessing customer needs and delivering quality service.
• Strong ability to build relationships with customers and teammates.
• Excellent written and verbal communication skills.
• Desire to help people and find solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our product and service expertise to customers.
• Educate customers about products and capabilities.
• Communicate customer requirements to the support team per policies.
• Interact with customers by phone or in person to provide information, enter orders, or address complaints.
• Determine charges, collect payments, or arrange billing.
• Attract potential customers by answering questions and suggesting information about other offerings.

Skills

Customer relationship building

Communication skills

Verbal & written communication

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Job description

Retail Customer Service Representative (CSR) – Our tight-knit team in AlphaGraphics - US857 is actively seeking a full‑time Retail Customer Service Representative (CSR) to join us. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast‑paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative (CSR) Daily Tasks

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative (CSR) Role Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high‑quality solutions that make life easier.