Retail Customer Service Representative

PostNet Syracuse; Bakersfield (CA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

401(k)

Employee discounts

Flexible schedule

Job summary

PostNet Syracuse is seeking a friendly Retail Customer Service Representative to help customers with shipping, printing, and other store services. You will operate the point-of-sale system, assist with orders, and maintain a clean, organized center.

The ideal candidate has prior retail customer service experience, excellent communication skills, and the ability to multitask while delivering accurate service. A high school diploma and the ability to pass a background check are required.

Qualifications

• Retail customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Multitasking – must have the ability to simultaneously process multiple tasks.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Outstanding time management and organizational skills.
• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.
• Notary Public a plus.
• Ability to pass a background check.

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner.
• Assists customers with their product and service need in person, through email, and by phone.
• Processes customer sales through the point-of-sale system.
• Opens and closes the center, cash register, and other center systems.
• Maintains the center consistent with established standards.
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
• Sorts and deposits mail in private mailboxes.
• Captures, complete tasks, and organizes Virtual Mail.

Skills

Customer service experience

Communication skills

Attention to detail

Multitasking

Notary knowledge

Education

High school diploma or equivalent

Tools

MS Office

Google Suite

Windows OS

Job description

Benefits:

• Free uniforms
• 401(k)
• Employee discounts
• Flexible schedule

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, and other store equipment. Other duties as assigned. We are looking for someone who is friendly, enjoys helping customers, has extreme attention to detail and is a quick learner.

The Ideal Retail Customer Service Representative Candidate Will Have:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Notary Public a plus
• Ability to pass a background check

Retail Customer Service Representative - Daily Tasks:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Opens and closes the center, cash register, and other center systems
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner
• Must be able to pass a background check