Retail Customer Service Associate II

dollartree; Niles (OH); On-site; USD 15,000 - 17,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree in Niles, OH is seeking a Customer Service Associate II to support store operations, assist customers, and handle cash at the register. You will be cross-trained to cover front-end duties and help maintain a clean, inviting shopping environment.

The role emphasizes friendly customer interactions, reliable cash handling, and teamwork with leadership. A part-time schedule is offered with opportunities to learn multiple store functions.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.
• High level of integrity is required.
• Proficiency in basic math for cash accounting is required.

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Skills

Customer service

Communication

Organization

Problem solving

Integrity

Basic math

Cash handling

Education

High school diploma or equivalent

Job description

Dollar Tree in Niles, OH is seeking a Customer Service Associate II to support store operations, assist customers, and handle cash at the register. You will be cross-trained to cover front-end duties and help maintain a clean, inviting shopping environment.

The role emphasizes friendly customer interactions, reliable cash handling, and teamwork with leadership. A part-time schedule is offered with opportunities to learn multiple store functions.