Retail Customer Service Associate | Community Impact

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health plan

Life insurance (employer-paid)

Paid vacation and holidays

Employee discounts

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Customer Service Associate to engage customers and donors in a courteous manner, operate the POS system, and help keep the store running smoothly. The role supports Retail Operations with cash handling, refunds, discounts, and customer assistance, while maintaining a clean, safe, and welcoming environment.

Ideal candidates have at least 1 year of retail or customer service experience, strong communication skills, and a commitment to

Qualifications

• High school graduate or equivalency but not required.
• Minimum 1 year retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold, and checking bags and packages.
• Answer store phones and make intercom announcements; communicate through telephone and wireless audio systems.
• Operate the POS system; handle cash, checks, and credit card transactions; balance cash drawer.
• Monitor the level of customer service on all registers and call for backup when needed.
• Maintain a clean work environment and follow safety practices; report hazards.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or equivalent

Minimum 1 year retail/customer service experience

Tools

POS system

Microsoft Office

Job description

Evergreen Goodwill of Northwest Washington is seeking a Customer Service Associate to engage customers and donors in a courteous manner, operate the POS system, and help keep the store running smoothly. The role supports Retail Operations with cash handling, refunds, discounts, and customer assistance, while maintaining a clean, safe, and welcoming environment.

Ideal candidates have at least 1 year of retail or customer service experience, strong communication skills, and a commitment to