Retail Customer Service Associate

FedEx Office; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading shipping and printing service provider in Oklahoma City is seeking a Retail Customer Service Associate. In this entry-level role, you will enhance customer experiences, efficiently handling orders and assisting with shipping and printing needs. Ideal candidates will possess strong communication skills and a customer-focused approach. Join our team and support our commitment to quality service here at FedEx Office.

Qualifications

• 6+ months of specialized experience in customer service.
• Excellent verbal and written communication skills.
• Ability to lift up to 55 pounds.

Responsibilities

• Deliver a positive customer experience utilizing consultative skills.
• Take complex customer orders and provide accurate pricing.
• Assemble parcels and prepare goods for shipping.

Skills

Customer service

Verbal communication

Problem-solving

Education

High school diploma or equivalent

Job description

Join to apply for the Retail Customer Service Associate role at FedEx Office

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Operations and Financial

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment, under substantial pressure
• Ability to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Regular attendance and adherence to established business hours

Pay and Benefits

Pay Transparency and Benefits information is available per FedEx Office policies. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available to qualified individuals with disabilities in the application and hiring process.

Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

For more information, click here.

Seniority level: Entry level • Employment type: Full-time • Job function: Sales and Business Development • Industries: Printing Services

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