Retail Customer Service Associate

FedEx Office; Capitola (CA); On-site; USD 28,585 - 33,572; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Tuition reimbursement

Job summary

A leading logistics services provider seeks a Retail Customer Service Associate in Capitola, California. This entry-level, part-time role emphasizes customer satisfaction through consultative selling in printing and shipping services. Responsibilities include taking and completing customer orders, operating equipment, and maintaining store standards. Candidates should possess strong communication skills and be able to handle physical tasks. Compensation ranges from $20.75 to $24.37 per hour, complemented by benefits including health and retirement plans.

Qualifications

• 6+ months of specialized experience in customer service or retail.
• Ability to lift up to 55 pounds and stand for the duration of the shift.
• Effective communication skills with customers and team members.

Responsibilities

• Provide solutions to customer needs in print and shipping services.
• Operate printing and shipping equipment.
• Resolve customer inquiries and ensure satisfaction.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

Retail Customer Service Associate – FedEx Office

Position overview: The Store Consultant consistently delivers a positive customer experience, using consultative skills to anticipate needs, suggest alternatives, and provide solutions. This role is knowledge across print, signs & graphics, and shipping, and includes taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The Store Consultant operates and maintains equipment, moves boxes and equipment, stocks materials, manages the production queue and output, handles complex projects, manages retail supply, and completes tasks based on priority.

Responsibilities

• Follows supervisor instructions and assists other team members in performing store functions
• Assists in training store team members
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs & graphics and shipping product lines; recommends appropriate FedEx Office products and services
• Delivers an outstanding customer service experience by using consultative skills to anticipate needs, suggest alternatives, and find solutions
• Resolves customer problems quickly and to the customer’s satisfaction
• Takes complex customer orders using order systems and provides accurate pricing information
• Prepares parcels for shipping, including wrapping, boxing, weighing, and labeling
• Sets up and operates printing, binding, and related equipment using customer-provided media
• Maintains a safe, clean, and orderly retail store

Profit / Operational Excellence

• Maintains confidentiality of customer data and carefully handles documents, media, and packages
• Processes financial transactions at a POS, including cash handling
• Trains and stocks all store printing and shipping equipment and supplies for optimal performance
• Stays current on merchandising and ensures proper display of product and signage
• Prevents errors and waste; completes required financial paperwork and assists with financial reporting
• Follows standard operating procedures and safety, HR, and security policies

Self-Management

• Performs multiple tasks concurrently
• Seeks opportunities to improve knowledge and skills within the store
• Able to operate with minimal supervision
• Adheres to FedEx Office standards as outlined in the team member handbook
• Other duties as needed or required

Minimum Qualifications

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand for the full shift (excluding meals)
• Ability to move and lift up to 55 pounds
• Ability to bend/twist at waist and knees
• Effective communication with customers, vendors, and team members
• Ability to work in a fast-paced environment under pressure
• Maintain attention and concentration for extended periods
• Work with minimal supervision
• Maintain regular attendance at a physical location as required

Preferred Qualifications

Pay Transparency: This compensation range is provided as an estimate of the starting salary range for this role across all locations. Actual starting pay determined by experience, market level, location, and other factors. Benefits include health, vision, dental insurance, retirement, and tuition reimbursement.

• Pay: $20.75 - $24.37/hr

Additional Details

LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws and ordinances. FedEx complies with TSA, DOT, and other regulatory screening requirements where applicable. FedEx Office is an Equal Opportunity Employer including Veterans/Disability. Reasonable accommodations available upon request during application or hiring process. For more information, visit the company’s policies.

Senior/Employment details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industries: Printing Services

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