Retail Customer Service Associate

FedEx Office; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading shipping and printing company in Atlanta, Georgia, is seeking a Store Consultant to deliver exceptional customer experiences. The ideal candidate possesses a high school diploma, at least 6 months of specialized experience, and strong consultative skills. Responsibilities include taking orders, processing financial transactions, and maintaining a clean store environment. A commitment to customer satisfaction and teamwork is essential in this role, which operates in a dynamic retail setting.

Qualifications

• 6+ months of specialized experience in a customer service role.
• Ability to operate in a fast-paced environment.
• Must meet FedEx Office employment qualifications.

Responsibilities

• Deliver positive customer experiences using consultative skills.
• Assist team members and follow supervisor instructions.
• Process customer orders effectively using POS systems.
• Prepare goods for shipping and maintain equipment.
• Resolve customer problems efficiently.

Skills

Excellent verbal communication

Written communication skills

Customer service expertise

Ability to lift 55 pounds

Consultative skills

Education

High school diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

Position Summary

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer‑service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain equipment, move boxes, stock materials, manage the production queue, manage complex projects and retail supply, and complete assigned tasks based on priority.

General Duties and Responsibilities

People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self‑Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

No additional preferred qualifications were listed for this position.

Equal Opportunity Statement

FedEx Office is an Equal Opportunity Employer including Vets/Disability. FedEx Office provides reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process. The company considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Further details are available upon request.