Retail Customer Service Associate

FedEx Office; Fontana (CA); On-site; USD 27,138 - 31,918; Part time

Benefits offered by this job

Health insurance

Vision and dental insurance

Retirement benefits

Tuition reimbursement

Job summary

A leading logistics and printing provider in Fontana, California, is looking for a Store Consultant. This role is focused on delivering exceptional customer service while assisting with the store's various functions, including handling printing and shipping tasks. Ideal candidates should have a high school diploma, good communication skills, and at least 6 months of specialized experience. Competitive pay ranges from $19.70 to $23.17 per hour, along with potential bonuses and benefits.

Qualifications

• 6+ months of specialized experience in a retail or related environment.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver a positive customer experience using consultative skills.
• Take and process complex customer orders and provide accurate pricing.
• Maintain a safe, clean, and orderly retail Store.

Skills

Customer service

Communication

Technical proficiency in printing and shipping

Education

High school diploma or equivalent education

Job description

Position Summary

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. The Store Consultant will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

General Duties and Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.
• Demonstrates consultative behaviors to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics, and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.
• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits.
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service, and security policies and procedures.
• Performs multiple tasks at the same time.
• Looks for opportunities to improve knowledge and skills within the retail Store.
• Able to operate with minimal supervision.
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
• All other duties as needed or required.

Minimum Qualifications and Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Preferred Qualifications

Preferred qualifications are not listed in the source text.

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

$19.70 - $23.17/hr

Equal Employment Opportunity

FedEx Office is an Equal Opportunity Employer including Veterans/Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.