Retail Customer Service

3M HEALTHCARE; Lakeland (FL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Free Health Insurance

401(k) with company match

Generous Paid Time Off

Holiday Pay

Store Discount

No-cost TM-only medical insurance with

Job summary

EZCORP is hiring Retail Sales Associate / Retail Customer Service positions in Lakeland, FL. Start as a trainee in a 5-week paid training program and earn raises and promotions through the Pawnbroker path.

The job includes greeting customers, processing sales and loans, and maintaining a friendly store environment. Benefits include free health insurance, 401(k) with company match, generous PTO, and a monthly uncapped bonus potential.

Qualifications

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Able to multitask and work independently or in a team.
• Pass a criminal background check and drug test.
• Knowledge of pawned items is a plus.
• Sales background is a plus.
• Bilingual language skills are a plus.

Responsibilities

• Provide excellent customer service by greeting customers and interacting with them in person and on the phone.
• Process sales, loans, and extensions.
• Perform opening and closing store duties.
• Interact with customers daily, helping with sales and negotiating pawn items such as jewelry, electronics, musical instruments, and more.
• Create a friendly, courteous, and respectful environment that sets us apart from the competition.

Skills

Customer service

Communication skills

Team player

Multitasking

Bilingual (bonus)

Education

High school diploma or GED

Job description

Address: 606 E. Memorial Lakeland, Florida 33801

Brand: Value Pawn & Jewelry

Pay range: $15.00/hr to $16.00/hr

We want you to join us for a career, not a job. At EZCORP we are looking for Team Members who can lead today and step into greater roles tomorrow. We provide development and career paths to enhance your skills in a fun and fast‑paced environment, competitive pay, bonus potential, and benefits.

Hiring Immediately

Retail Sales Associate / Retail Customer Service positions available.

Start your career as a trainee in our 5‑week paid training program. Earn a $0.50 raise and promotion to Pawnbroker upon completion. Continue to grow by entering the Pawnbroker Certification Program and earn an additional $1/hour. Excel and explore opportunities to promote to Lead Pawnbroker (Shift Manager). Apply for Store Manager in Training, which includes a 12‑week training program to prepare you to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential, paid on store and individual performance
• Great Working Hours
• 401(k) with company match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• No cost for TM‑only medical insurance when selecting BlueCross BlueShield EPO Plan

Responsibilities

As a Retail Customer Service Representative (Pawnbroker), you will:

• Provide excellent customer service by greeting customers and interacting with them in person and on the phone
• Process sales, loans, and extensions
• Perform opening and closing store duties
• Interact with customers daily, helping with sales and negotiating mutually satisfying agreements regarding pawn items such as jewelry, electronics, musical instruments, and more
• Create a friendly, courteous, and respectful environment that sets us apart from the competition

Requirements

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as part of a team
• Ability to multitask
• Pass a criminal background check and drug test
• Adhere to all company policies, procedures, and regulations
• Knowledge of commonly pawned items (tools, jewelry, firearms, or electronics) is a plus
• Sales background, a plus
• Bilingual language skills, a plus

*EQUAL OPPORTUNITY EMPLOYER