Retail Customer Experience Specialist

Goodwill-Easter Seals of Minnesota; White Bear Lake (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

PTO program

Medical, dental and vision plans

Employer-paid life insurance

401(k) plan with employer match

Employee discount

Job summary

Goodwill-Easter Seals Minnesota is seeking a Customer Service Associate to deliver fast, friendly, and accurate transactions at the point of sale. You will help maintain merchandising standards and keep the store clean and safe while supporting the organization’s mission.

Open schedule supports days, evenings, and weekends; full-time hours typically 35–40 per week. The role emphasizes customer service, teamwork, and adherence to policies to ensure a welcoming shopping environment.

Qualifications

• Ability to effectively communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills and ability to prioritize.
• Excellent decision-making skills.
• Strong attention to details.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human-services setting.

Responsibilities

• Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Store Operations: Follows policies and procedures and executes directives in a timely manner.
• Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
• Safety: Help contribute to a safe, welcoming environment for employees and customers.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Initiative

Self-motivation

Diversity sensitivity

Education

High school diploma or equivalent

Job description

Goodwill-Easter Seals Minnesota is seeking a Customer Service Associate to deliver fast, friendly, and accurate transactions at the point of sale. You will help maintain merchandising standards and keep the store clean and safe while supporting the organization’s mission.

Open schedule supports days, evenings, and weekends; full-time hours typically 35–40 per week. The role emphasizes customer service, teamwork, and adherence to policies to ensure a welcoming shopping environment.