Retail Customer Experience Specialist

Walgreens Co.; Walnut Creek (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens Co. is hiring for a role in California that emphasizes delivering a distinctive customer experience and efficient checkout service. The team greets customers, assists with products, and resolves issues to ensure satisfaction.

You will manage cash, process transactions, returns, and exchanges while keeping shelves neat and merchandised. Responsibilities include assistive customer service in the photo area, web pick-up orders, and maintaining store cleanliness.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience.

Responsibilities

• Engage customers by greeting and assisting with products and services.
• Provide courteous, friendly, fast checkout service at the register.
• Register purchases, handle cash, returns, refunds, and exchanges as needed.
• Keep counters and shelves clean, merchandised, and stocked; check in and price merchandise.
• Follow asset protection procedures to minimize losses.
• Ensure compliance with state and local laws for regulated products.
• Maintain store displays and complete resets as directed.
• Assist with food separation, stock rotation, and shelf restocking as needed.
• Provide photo area services and suggestive selling of promo photo products.
• Participate in web order pickup and delivery to customers.
• Assist with store exterior and interior maintenance and housekeeping.
• Adhere to company policies and maintain respectful coworker relationships.

Skills

Customer service

Cash handling

Team collaboration

Job description

Walgreens Co. is hiring for a role in California that emphasizes delivering a distinctive customer experience and efficient checkout service. The team greets customers, assists with products, and resolves issues to ensure satisfaction.

You will manage cash, process transactions, returns, and exchanges while keeping shelves neat and merchandised. Responsibilities include assistive customer service in the photo area, web pick-up orders, and maintaining store cleanliness.