Retail Customer Experience Specialist

The TJX Companies, Inc.; The Villages (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

HomeGoods, part of The TJX Companies, Inc., is hiring at the The Villages, FL store. The role focuses on delivering a highly satisfying customer experience by engaging with customers, maintaining store standards, and supporting merchandise and loss prevention procedures.

We offer a competitive starting pay of USD 15.00–15.50 per hour, a flexible schedule, associate discounts, and a comprehensive benefits package in line with company policy.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

HomeGoods, part of The TJX Companies, Inc., is hiring at the The Villages, FL store. The role focuses on delivering a highly satisfying customer experience by engaging with customers, maintaining store standards, and supporting merchandise and loss prevention procedures.

We offer a competitive starting pay of USD 15.00–15.50 per hour, a flexible schedule, associate discounts, and a comprehensive benefits package in line with company policy.