Retail Customer Experience Specialist

H.E.B.; Texas; On-site; USD 17,000 - 25,000; Full time

Job summary

H.E.B. in Texas is seeking a Customer Service Representative to stock and rotate products, maintain department standards, and deliver superior customer service.

You will stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. You will assist with inventory, help customers locate items, maintain signage, and ensure food safety and sanitation in a fast-paced grocery setting.

Qualifications

• Strong customer service skills - Required
• Excellent communication with customers and teammates - Required
• Reading and writing skills for signage and notes - Required
• Planning and organizing tasks to keep the department stocked

Responsibilities

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed
• Provides superior customer service
• Answers customer questions regarding products and assists them with selections
• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures
• Knowledge of beauty and cosmetic aids
• Prepares tags and signs as needed
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Passion for outdoors and TX Backyard products
• Knowledge of entertainment products and electronics

Skills

Customer service

Communication

Reading and writing

Planning

Education

HS Diploma or GED

Job description

H.E.B. in Texas is seeking a Customer Service Representative to stock and rotate products, maintain department standards, and deliver superior customer service.

You will stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. You will assist with inventory, help customers locate items, maintain signage, and ensure food safety and sanitation in a fast-paced grocery setting.