Retail Customer Experience Specialist

The TJX Companies, Inc.; Jamestown (ND); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/dental/vision

Job summary

The TJX Companies, Inc. is hiring at our USA store in Jamestown, ND for a customer-focused role. You will engage with shoppers, maintain a clean environment, and aid in everyday store operations to deliver a positive experience.

Ideal candidates have strong service orientation, reliability, and the ability to multitask in a fast-paced setting. Prior retail experience is a plus; we offer team collaboration and competitive benefits.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

The TJX Companies, Inc. is hiring at our USA store in Jamestown, ND for a customer-focused role. You will engage with shoppers, maintain a clean environment, and aid in everyday store operations to deliver a positive experience.

Ideal candidates have strong service orientation, reliability, and the ability to multitask in a fast-paced setting. Prior retail experience is a plus; we offer team collaboration and competitive benefits.