Retail Customer Experience Specialist

Dollar Tree; Baltimore (MD); On-site; USD 1,515,000 - 2,066,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar in Baltimore, MD is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions, stock shelves, and maintain store cleanliness.

Responsibilities include unloading deliveries, replenishing products, and protecting company assets while providing friendly, professional service. The role emphasizes safety, teamwork, and adherence to store standards.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem-solving and decision-making skills required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks; stock replenishment.
• Maintain a positive, safe, and respectful store environment.
• Follow other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Follow instructions

Physical stamina

Relationship management

Teamwork

Education

High school diploma or equivalent

Job description

Family Dollar in Baltimore, MD is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions, stock shelves, and maintain store cleanliness.

Responsibilities include unloading deliveries, replenishing products, and protecting company assets while providing friendly, professional service. The role emphasizes safety, teamwork, and adherence to store standards.