Retail Customer Experience Pro - Flexible Hours

The TJX Companies, Inc.; Madison (WI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) with employer contributions

Medical/Dental/Vision insurance

HSA

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking team-oriented associates in Madison, WI. Join a vibrant team where you’ll deliver a high-quality customer experience, maintain a clean, organized store, and participate in loss prevention and merchandising processes.

A flexible schedule and opportunities to learn and grow are available. You’ll contribute to a positive store culture, promote credit and loyalty programs, and help customers with purchases while following established procedures.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Job description

Marshalls, part of The TJX Companies, Inc., is seeking team-oriented associates in Madison, WI. Join a vibrant team where you’ll deliver a high-quality customer experience, maintain a clean, organized store, and participate in loss prevention and merchandising processes.

A flexible schedule and opportunities to learn and grow are available. You’ll contribute to a positive store culture, promote credit and loyalty programs, and help customers with purchases while following established procedures.