Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Winchester (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

Medical/dental/vision benefits

Job summary

TJ Maxx in Winchester, VA is hiring to deliver a high-quality customer experience on site. You will greet customers, assist with purchases and returns, and maintain a clean, organized store environment while following loss prevention and safety standards.

The role emphasizes strong communication, adaptability to changing directions, and teamwork with peers and supervisors. Prior retail experience is helpful; a flexible schedule is required to meet business needs.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.
• Capable of multitasking.
• Able to respond to changes and unexpected situations.
• Capable of lifting heavy objects with or without accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Flexibility

Multitasking

Teamwork

Attention to detail

Job description

TJ Maxx in Winchester, VA is hiring to deliver a high-quality customer experience on site. You will greet customers, assist with purchases and returns, and maintain a clean, organized store environment while following loss prevention and safety standards.

The role emphasizes strong communication, adaptability to changing directions, and teamwork with peers and supervisors. Prior retail experience is helpful; a flexible schedule is required to meet business needs.