Retail Customer Experience & Merchandising Associate

Sierra; Mattoon (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

Sierra at TJX Companies in Mattoon, IL is seeking a store associate to deliver outstanding customer experiences and keep the sales floor organized. You’ll interact with customers, handle purchases, and support day-to-day operations in a fast-paced retail environment.

Starting pay ranges from $15.00 to $15.50 per hour, with a clear path to benefits and a supportive team culture. The role requires flexibility, reliability, and the ability to lift and move merchandise as needed.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Models customer experience with customers
• Promotes store culture of honesty and respect
• Rings purchases/returns and gives correct change
• Promotes credit and loyalty programs
• Follows merchandising standards
• Prepares merchandise for the floor
• Participates in store recovery as needed
• Maintains cleanliness and organization
• Provides feedback
• Adheres to labor laws and policies
• Supports shrink reduction programs
• Maintains safety and a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Multitasking

Retail experience

Job description

Sierra at TJX Companies in Mattoon, IL is seeking a store associate to deliver outstanding customer experiences and keep the sales floor organized. You’ll interact with customers, handle purchases, and support day-to-day operations in a fast-paced retail environment.

Starting pay ranges from $15.00 to $15.50 per hour, with a clear path to benefits and a supportive team culture. The role requires flexibility, reliability, and the ability to lift and move merchandise as needed.