Retail Customer Experience Manager

Carlie C’s IGA; Smithfield (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Carlie C's IGA in Smithfield, NC seeks a self-motivated Customer Service Manager to lead frontline teams in a busy retail environment. You will focus on prompt, friendly service while maintaining cash handling accuracy and store presentation.

Responsibilities include cash and coupon handling, processing lottery and money services, scheduling, training staff, and opening/closing duties as Manager on Duty. Prior experience is preferred.

Qualifications

• Prior experience preferred.
• Neat, clean, and professional appearance required.
• Respond professionally under pressure to both employees and customers.

Responsibilities

• Follow procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
• Maintain correct cash flow.
• Service customers with a smile.
• Process sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
• Time manage multiple employees including scheduling, breaks and lunches.
• Keep front end of the store clean and presentable.
• Train and enforce Uniform Policy among subordinates.
• Train baggers to bag groceries properly.
• Open/Close store as Manager on Duty when required.

Skills

Customer service management

Cash handling

Professional appearance

Job description

Carlie C's IGA in Smithfield, NC seeks a self-motivated Customer Service Manager to lead frontline teams in a busy retail environment. You will focus on prompt, friendly service while maintaining cash handling accuracy and store presentation.

Responsibilities include cash and coupon handling, processing lottery and money services, scheduling, training staff, and opening/closing duties as Manager on Duty. Prior experience is preferred.