Retail Customer Experience Lead — Train, Engage & Loyalty

The TJX Companies, Inc.; Monaca (Beaver County); On-site; USD 19,630 - 20,319; Full time

Benefits offered by this job

401(k) match

Employee discount

Paid time off

Job summary

The TJX Companies, Inc. in Monaca, PA is seeking a motivated retail leader to promote an excellent customer experience and support store operations. You will supervise Associates at the front of the store, model outstanding service, and help drive loyalty and promotional programs.

You will train teammates, coordinate POS coverage, and ensure compliance with labor laws while maintaining a clean, safe, and inviting store environment. Flexible scheduling including nights and weekends is required.

Qualifications

• Availability to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback. Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Leadership

Training others

Merchandising

Job description

The TJX Companies, Inc. in Monaca, PA is seeking a motivated retail leader to promote an excellent customer experience and support store operations. You will supervise Associates at the front of the store, model outstanding service, and help drive loyalty and promotional programs.

You will train teammates, coordinate POS coverage, and ensure compliance with labor laws while maintaining a clean, safe, and inviting store environment. Flexible scheduling including nights and weekends is required.