Retail Customer Experience Lead & Team Coach

PetSmart; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart in Madison, WI is seeking a Retail Customer Service Lead to oversee daily operations, lead the team, and ensure outstanding customer experiences. This role supports store safety, merchandising, and event promotion while driving loyalty and sales.

The position requires 2+ years in retail, leadership preference, and full-time availability including evenings, weekends, and holidays. Proficiency with POS systems and strong communication are essential for success.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability, flexible evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Directs and supports associates, training and coaching for growth.
• Leads as Leader on Duty and manages daily tasks.
• Addresses associate concerns and actions.
• Promotes store events, merchandising, and safety.
• Ensures a positive customer experience and handles POS transactions as needed.

Skills

Retail leadership

Customer service

Communication

Flexibility

Computer literacy

Tools

POS systems

Job description

PetSmart in Madison, WI is seeking a Retail Customer Service Lead to oversee daily operations, lead the team, and ensure outstanding customer experiences. This role supports store safety, merchandising, and event promotion while driving loyalty and sales.

The position requires 2+ years in retail, leadership preference, and full-time availability including evenings, weekends, and holidays. Proficiency with POS systems and strong communication are essential for success.