Retail Customer Experience Lead

Dollar Tree Stores INC; Miami (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC is seeking a part-time Customer Service Associate in Miami to help customers with questions, process transactions, and maintain a clean, safe store environment. You will assist with stocking, merchandise handling, and revenue protection while delivering friendly, professional service.

The role emphasizes strong communication, teamwork, and the ability to lift items and stand for extended periods in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Skills

Customer service experience

Strong communication skills

Strong organizational skills

Problem-solving skills

Ability to lift 30-50 lbs

Ability to follow instructions

Education

High school diploma or equivalent

Tools

Cash register operation

Job description

Dollar Tree Stores INC is seeking a part-time Customer Service Associate in Miami to help customers with questions, process transactions, and maintain a clean, safe store environment. You will assist with stocking, merchandise handling, and revenue protection while delivering friendly, professional service.

The role emphasizes strong communication, teamwork, and the ability to lift items and stand for extended periods in a fast-paced retail setting.