Retail Customer Experience Lead

Kroger Co.; Caldwell (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. in Caldwell, Idaho is seeking a customer-focused team member to deliver outstanding service in the department. You will help customers, answer questions, locate products, operate cash register and maintain a clean, safe shopping environment.

The role emphasizes respectful communication, knowledge of store promotions, merchandising standards, and adherence to health and safety codes. Previous retail experience is a plus; must be 18+ and ready to contribute to a positive shopping

Qualifications

• Effective communication skills required.
• Basic math proficiency (counting, addition, subtraction).
• Ability to handle stressful situations.
• Must be 18 years or older.

Responsibilities

• Adhere to all local, state and federal health and safety codes.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions or suggestions.
• Understand the store layout and locate products.
• Inform and educate department associates about promotions.
• Stay current with ads and promotions.
• Maintain awareness of inventory and discrepancies.
• Observe shift operating hours.
• Demonstrate creative merchandising and proper product condition.
• Understand cashier functions and process transactions.
• Follow merchandising, labor, safety, loss prevention and customer engagement rules.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report maintenance needs.
• Notify management of accidents or safety risks.
• Report safety risks or illegal activity.

Skills

Effective communication

Basic math

Handling stress

Customer service

Cashier

Education

High school diploma or equivalent

Job description

Kroger Co. in Caldwell, Idaho is seeking a customer-focused team member to deliver outstanding service in the department. You will help customers, answer questions, locate products, operate cash register and maintain a clean, safe shopping environment.

The role emphasizes respectful communication, knowledge of store promotions, merchandising standards, and adherence to health and safety codes. Previous retail experience is a plus; must be 18+ and ready to contribute to a positive shopping