Retail Customer Experience & Front-End Associate

Dollar Tree Stores; Wilkes-Barre (Luzerne County); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree is seeking a Customer Service Associate II in Wilkes-Barre, PA. You will assist with daily store operations, merchandising, and support customers, with cross-training for front-end duties and cash register.

The role emphasizes a friendly, safe environment and strong customer service, basic math, and the ability to lift 30–50 lbs. Part-time position with employee perks and growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail or related environment preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift 30–50 lbs and perform physical duties as needed.
• Excellent customer service and communication skills required.
• Strong organizational and problem-solving abilities.

Responsibilities

• Assist with daily store operations, including merchandising and stocking.
• Support customers and operate the cash register when needed.
• Maintain clean, safe, and presentable store areas.
• Protect cash and company assets; handle transactions accurately.
• Collaborate with team and store leadership on tasks.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Inventory & merchandising

Mathematical proficiency

Education

High school diploma or equivalent

Tools

POS system

Job description

Dollar Tree is seeking a Customer Service Associate II in Wilkes-Barre, PA. You will assist with daily store operations, merchandising, and support customers, with cross-training for front-end duties and cash register.

The role emphasizes a friendly, safe environment and strong customer service, basic math, and the ability to lift 30–50 lbs. Part-time position with employee perks and growth opportunities.