Retail Customer Experience Associate | Flexible Hours

The TJX Companies, Inc.; Nashua (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision insurance

Life insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Job summary

Marshalls at The TJX Companies, Inc. in Nashua, NH, is hiring to deliver a top-tier customer experience in a fast-paced off-price retail environment.

You will engage with customers, maintain a clean store, and follow standard operating procedures while supporting credits, loyalty programs, and loss-prevention goals. The role emphasizes teamwork, reliability, and the ability to adapt to changing directions, including lifting heavy objects and multi-tasking to meet business needs.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls at The TJX Companies, Inc. in Nashua, NH, is hiring to deliver a top-tier customer experience in a fast-paced off-price retail environment.

You will engage with customers, maintain a clean store, and follow standard operating procedures while supporting credits, loyalty programs, and loss-prevention goals. The role emphasizes teamwork, reliability, and the ability to adapt to changing directions, including lifting heavy objects and multi-tasking to meet business needs.