Retail Customer Experience Associate

The TJX Companies, Inc.; Medford (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Health care (medical/dental/vision)

HSA

Life insurance

Disability (short/long term)

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Store Associate for TJ Maxx in Medford, NY. You will deliver a highly satisfied customer experience by engaging with customers, maintaining store standards, and supporting various store areas as needed.

Responsibilities include processing transactions, promoting loyalty programs, merchandising, and keeping the store clean and safe. The role requires teamwork, adaptability, and a strong customer service mindset.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication skills

Multi-tasking

Attention to detail

Ability to lift objects

Job description

The TJX Companies, Inc. is seeking a Store Associate for TJ Maxx in Medford, NY. You will deliver a highly satisfied customer experience by engaging with customers, maintaining store standards, and supporting various store areas as needed.

Responsibilities include processing transactions, promoting loyalty programs, merchandising, and keeping the store clean and safe. The role requires teamwork, adaptability, and a strong customer service mindset.