Retail Customer Experience Associate

The TJX Companies, Inc.; McAllen (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

Employee Assistance Program (EAP)

Smoking cessation support

Bereavement leave

401(k) matching for associates

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

Marshalls in McAllen, TX is hiring a customer-focused associate to deliver a highly satisfied shopping experience. You will interact with customers, maintain a clean store, support loss prevention, and assist in merchandising and checkout processes.

The role may involve cross-training in multiple store areas; the team emphasizes a positive culture, compliance with labor laws, and participation in safety programs. Competitive starting pay and benefits apply.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi‑tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls in McAllen, TX is hiring a customer-focused associate to deliver a highly satisfied shopping experience. You will interact with customers, maintain a clean store, support loss prevention, and assist in merchandising and checkout processes.

The role may involve cross-training in multiple store areas; the team emphasizes a positive culture, compliance with labor laws, and participation in safety programs. Competitive starting pay and benefits apply.